UBA is a large financial services provider in Nigeria with subsidiaries in 20 sub-Saharan countries, with representative offices in France, the United Kingdom and the United States. It offers universal banking services to more than 7 million customers across 750 branches. Formed by the merger of the commercially focused UBA and the retail focused Standard Trust Bank in 2005, the Bank purports to have a clear ambition to be the dominant and leading financial services provider in Africa. Listed on the Nigerian Stock Exchange in 1970, UBA has rapidly evolved into a pan-African full service financial institution. The Group adopted the holding company model in July 2011.
United Bank for Africa Group implements strategically key IT project and service portfolio practices with Daptiv PPM. “We were able to rapidly implement Daptiv PPM for both ITPMO and GPMO, and immediately enhanced our visibility into the project portfolio improving the overall project management process. Daptiv PPM helps us to automate the project management lifecycle from the initial seed of ideas to project closure and benefit measurement,” states Austin Osagie, Team Lead, Group Program Management Office.
The Group Program Management Office had a challenge in project initiation for adequately collecting all requests coming from different users and departments across the group. In addition, UBA lacked a solution that could guarantee that all projects are effectively managed from the initiation to the closure phase. The IT Project Management Office, on its side, had relied on productivity tools such as Microsoft Excel spreadsheets to manage their budget and track project progress. The ITPMO has been extracting and sharing the information with corporate management structure and the different divisions manually and has been confronted with the deficiency of standardized reports and reporting frameworks.
After defining technical and business requirements, Project team started reviewing project management practices and processes within the group and then issued a Request for Proposal. The vendor selection team started the selection process in December 2013, compiling a list of possible vendors of market-leading PPM solutions and requested them to provide detailed information about their products and demonstrate how they could address UBA’s requirements.
United Bank for Africa finally selected Daptiv PPM and PMOpartners as the partner who would help UBA identify and deploy industry best practices using Daptiv PPM. The implementation project started in July 2014.
Chike Emenike, Unit Head, Information Technology, supervised the implementation of Daptiv PPM within UBA. “UBA wanted to implement one platform solution where all application capabilities linked to meeting PPM objectives for portfolio management, and project management, and reporting could be fully provided from within the tool without requiring integration with external applications or 3rd party tools,” Emenike declared.
Emenike continued: “We found in PMOpartners, extensive experience that helped our Project managers with successful analysis, configuration, and implementation of new PPM business process methodologies to align with knowledge-based and tool-based solutions for our organization that initially operate at lower levels of PM and PPM maturity and aimed to match or exceed industry standards”.
Prior to Daptiv PPM implementation, there was no centralized repository in place to prioritize project requests, track project budgets and maintain smooth project communications across divisions and departments. Daptiv PPM workflows could be adapted to UBA’s business processes and Requests Approval policies were tailored according to requesting divisions within the organization, typology of projects and budget levels.
UBA is currently using Daptiv PPM’s Work Intelligence dashboard and reports features for:
- Dashboards (Portfolio & prioritization, project, manager views, end-user views, support or project request tickets)
- Management Performance Measures (project progress, timeline, issue/defect, time tracking compliance, time tracking activity)
- Financial Reporting (Time/Spend, time/cost profiling by unit or manager, governance)
“Daptiv Report Studio is a real progress compared with the previous reporting methods. Daptiv’s reports allows us at Group Program Management Office to get accurate data with real-time reporting and scheduled reporting.” says Osagie. In addition, UBA uses Dynamic Applications functionality to track and measure benefits realization plans, risks, issues and lessons learned for all projects.
UBA has been using Daptiv PPM to manage several key, strategic projects including Finacle 10 project, to support the transformation of UBA’s core banking application)
Other projects include a new mobile payments framework and a server virtualization project to optimize server use.
By leveraging Daptiv PPM, UBA established higher levels of business process maturity with best practices and discipline on project portfolio management, project planning, project approval, project execution, project performance (resources, schedule, budget, quality, value), and accountability.