Changepoint Services Automation (SA)
Changepoint SA is a PSA solution for enterprise services organizations with sophisticated project management needs. Changepoint SA is totally agnostic, and not built on one CRM or ERP. Instead, Changepoint SA integrates with any CRM and ERP solution in the marketplace, streamlining the management of the entire quote-to-cash cycle while increasing productivity, visibility, and profitability.
How Changepoint SA Helps
Changepoint started out as a services company, developing tools that focused on enterprise project management solutions. Changepoint built software that enabled groups to better manage large and complex projects before realizing organizations were concerned with more than just that.
Over time Changepoint became a major player in the creation of the services automation category. Now, the company is a leader in PSA market, with a considerable customer base that relies on Changepoint as the seamless conduit between CRM and ERP - helping services organizations address the challenge of disparate tools and manual task-based work.
With integrated, configurable processes along with data, and analytics that work together seamlessly, Changepoint SA provides automated workflows that lead to the following business outcomes including:
Forecast Resources and Capacity
Services delivery does not start when the contract is signed. It starts much earlier when the contract is an opportunity within an organization’s CRM. This helps services organizations do two things. It gives line of sight regarding potential services projects in the pipeline. It also helps organizations effectively forecast and plan out the requirements necessary to deliver services based on the terms of those contracts most likely to close.
With Changepoint SA, you can analyze, track, and forecast resource, non-labor, fixed fees, and expenses tied to your services opportunities to improve sales effectiveness and ultimate service delivery. Opportunity management capabilities within Changepoint SA help drive better project margin estimation and revenue forecasts, quicker proposal turnarounds, and an overall better understanding of resources required to deliver a profitable services engagement.
Plan and Define Contractual Elements
One a contract is signed, precisely planning the associated contractual elements, such as resource requirements, expenses and billing methods, etc. across every services engagement is key for ensuring operational success and profitability.
Doing it right requires detailed budgeting and forecasting information that's shareable with your clients. Your internal teams will benefit too because it helps them reduce wasted effort and drive better utilization - which is where the rubber meets the road in terms of financials. Effective contract management gives services organizations the flexibility needed to tailor available resources and workstreams, setting them up to deliver profitable services projects - across various regions, groups and geographies.
Streamline Services Delivery Processes
Changepoint SA manages all current and future services engagements, including complex project management initiatives to gain efficiencies and discover in-depth project analytics—ensuring projects get completed on time and on budget. However, the critical component with regards to managing services projects and engagements are that it gets done in ways that empower services organizations to assess financial progress, monitor earned revenue as well as other critical indicators that influence financial performance.
That means gaining greater efficiencies and accurate project metrics across the entire quote-to-cash lifecycle such as integrated task management, tracking and control, and process workflows. So, once a contractual opportunity is secured, methods that facilitate rigor,standardization around a profitable quote-to-cash lifecycle are firmly in place.
Improve Resource Management and Assignment
Managing resources to ensure they are optimally utilized and do not incur large overhead costs begins with proper staffing. In fact, sometimes it speaks to doing more with less. Regardless of how it's characterized, resource management centers around a service's organization's ability to proactively manage capacity, availability, utilization and bench rates. Well run resource management capabilities will likely lead to a level of organizational maturity that delivers more revenue and higher margin, all while eliminating the need to use costly contractors to fill last minute staffing needs.
Changepoint SA helps with all these things. It's a software solution that allows services organizations to create a competitive advantage and operational maturity through increased visibility into all services project workstreams. From there, users can view and manage their entire resource pool and assign the right ones across engagements at the right time – vastly improving critical services delivery components like utilization and realization, customer satisfaction, and profitability.
Gain Real-time Financial Insight and Transparency
Traditional financial management processes lack essential functionality and visibility for day-to-day management of complex engagements and project portfolios.
With PSA software, financial performance is planned in advanced and tracked daily. This helps keep your customer engagements and projects thriving, improving cash flow at every step. Through real-time financial insight and transparency, sophisticated budgeting and cost allocation capabilities, multi-currency support, financial reporting and more, organizations can track hours, costs and revenue estimates at a detailed level and provide executive-level roll-up views as needed.
Bill Time Flexibly and Accurately
PSA enables you to easily define, automate and track all critical invoicing elements while offering flexible billing options that ensure invoicing runs smoothly. Organizations can establish their own rules around invoice scheduling and billing, time and expense, taxation, and more then access those elements anytime, anywhere – including offline mobile. Ultimately, this method of invoicing provides greater financial accuracy through real-time documentation and timely approvals that result in immediate revenue recognition.