Managing continuous change can keep service delivery managers up at night. However there is one change that almost guarantees they won't sleep a wink - unplanned, mass absenteeism. Mass absenteeism can delay project schedules, delivery and profitability.
Resource allocation problems such as this can wreak havoc on a project's overall success. A
Many organizations are still managing absenteeism with spreadsheets, sick-leave forms, and sometimes even email. That manual, error-prone method is unsustainable when your business is turned on its head. Delivery managers can't access accurate absence records quickly nor adapt the schedule accordingly. In turn, those available resources get burned covering for those suddenly "out of pocket."
Whether your approach to resource management is from a planning or a skills perspective, it's critical to accommodate for mass absences and any associated delays.
When faced with mass absenteeism, it is critical to "load balance" your resources across projects as needed. For example, services managers should be able to access all "available resource data" for any given project. Then, when it's time to eliminate absent resources from the availability list, services managers can see the resulting effect on everything from project pipeline, to work-in-progress, to the backlog. Then, they can re-plan accordingly. Usually this kind of scenario planning requires a special set of skills. However, services automation software makes it possible to simplify the way mass absenteeism is addressed.
As they say, you'll always want to prepare for the worst and hope for the best. Just because there are potential delays doesn't mean your services delivery will lag. Get ahead with insights that can automatically flag and help plan for sudden, mass unavailability of resources. Whether it's due to mass absenteeism, high demand or other business stressors Changepoint SA: